Privacy Policy

This privacy policy explains how L.X. Chiah & Associates (“the firm”, “we”, “us”) collects, uses, discloses, and protects personal data in the course of providing legal services and operating this website. It is prepared with reference to Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Introduction

We are committed to handling personal data lawfully, fairly, and transparently. This policy applies to information collected through our website, contact channels, and the course of our client engagements, and should be read alongside any retainer letter or engagement-specific notice you receive from us.

2. Information we collect

We collect information you provide directly — such as your name, contact details, company, and the substance of your enquiry — as well as technical data automatically logged when you visit our website (including IP address, browser type, and page interactions).

• Identity and contact data (name, email, phone, address)
• Matter-related data shared with us during an engagement
• Technical and usage data from this website
• Correspondence records (email, WhatsApp, written messages)

3. How we use your information

We process personal data to respond to enquiries, provide legal services, comply with our regulatory and statutory obligations, maintain our records, and improve the operation of our website. We do not use personal data for unrelated marketing without consent.

4. Sharing and disclosure

We may share personal data with courts, regulators, opposing counsel, agents, financial institutions, and service providers where necessary to advance an engagement or where required by law. We require third-party processors to maintain appropriate safeguards and confidentiality.

5. Data retention

We retain personal data for as long as is necessary to fulfil the purpose for which it was collected, satisfy our professional record-keeping obligations under the Legal Profession Act and related rules, and address any subsequent claims or queries.

6. Your rights under PDPA

You have rights to access and correct your personal data, to withdraw consent where processing is consent-based, and to limit our processing in certain circumstances. Requests can be made in writing to the contact address below and will be responded to in accordance with PDPA timelines.

7. Cookies and tracking

Our website uses a minimal set of cookies and similar technologies for essential functionality and aggregated analytics. You can manage cookies through your browser settings; disabling them may affect site functionality.

8. Contact us about privacy

For questions about this policy, or to exercise your PDPA rights, please contact us at general@lxchiah.com or by post at our office address listed on the contact page.